SPA MASTER CLASS AUDIO CD (FULL)

The Spa Master Class Audio CDs (Full) cover the following modules:-

1) SPA CONCEPT by Ms. Suzanne Ng

Understanding Global Spa Definitions & Concepts
Key Hotel Spa Brands and what they represent
Putting together your Spa concept
Comparing your Spa concept against competitors
Reviewing your Spa concept

 2) SPA FINANCIAL by Ms. Suzanne Ng

 Building on Day 1 Spa Concept:

Developing an optimal spa layout
Putting together a realistic spa operations budget
Developing an initial Spa investment budget
Reviewing Spa Concept based on your budget goal

3) SPA OPERATION by Ms. Melinda Yon

Efficient Spa Operations (Benchmarking for success)

1. 1. Front desk
2. 2. Therapists
3. 3. Housekeeping
4. 4. Operations
5. 5. Management

Easy & Effective Management Tools to motivate your team

Standard Operating Procedures

How to run effective & efficient spa operations

Human Resource Management

Understanding Human Resource Processes

What to look out for when Recruiting Staff
Drafting of appointment Letters & Job Specifications
Monitoring Staff Performance
Planning for your Staff Learning Needs
Retaining staff
Planning & Guiding Staff Career Progression

4) SPA CONSULTING by Ms. Suzanne Ng

Effective Tools for Spa Consulting

What is Spa Consulting?
Scope of Work
Tools that Consultants use
Buildinga spa consulting team
Working across culturally & with multiple clients
Benchmarking across the cultures

5) SPA BRANDING & MARKETING by Ms. Deborah Torres Patel & Dr. Theresa Chew

Spa Brand Communiations

How to develop a good brand for your spa?
Great effective communivations to your spa
Spa Guerilla Marketing

Effective marketing plans and promotions
Good PR Skills

Member Price: SGD500         Public Price: SGD1000
 
Terms & Conditions

Member will get 50% discount. Price quoted above exclude 7%GST and shipping charges.